Return, Refund & Exchange Policy

Last Updated: July 2026

Welcome to Fabric Export, operated by House of Mehzma. Customer satisfaction is important to us, and we strive to provide quality products and reliable service. As we operate as a Wholesale (B2B) Trading Company, our return and exchange policy differs from standard retail policies.

Please read this policy carefully before placing an order.

1. Wholesale Business Policy

Fabric Export exclusively supplies products to:

  • Retailers
  • Wholesalers
  • Boutiques
  • Resellers
  • Online Sellers
  • Distributors
  • Exporters
  • Business Buyers

Since all transactions are wholesale business purchases, all sales are considered final except under the circumstances mentioned in this policy.

2. No Return Policy

Fabric Export does not accept returns for any products once they have been delivered.

Returns will not be accepted for reasons including, but not limited to:

  • Change of mind
  • Customer no longer requires the product
  • Slow-moving stock
  • Unsold inventory
  • Minor color variation due to photography or screen settings
  • Customer preference
  • Ordering incorrect quantity
  • Incorrect product selection made by the buyer

We request all customers to review product details carefully before confirming their order.

3. Exchange Eligibility

We provide an exchange only under the following circumstances:

  • The product received is damaged during transit.
  • The customer receives an incorrect product different from the confirmed order.

No other exchange requests will be considered.

4. Reporting an Issue

If you receive a damaged or incorrect product, you must notify us within 48 hours of receiving the shipment.

To process your request, please provide:

  • Order Number
  • Invoice (if applicable)
  • Clear photographs of the product
  • Photographs of the outer packaging
  • An unboxing video showing the package being opened (strongly recommended)

Requests received after the specified time may not be eligible for exchange.

5. Inspection Process

Once your request is received, our team will review the information provided.

If additional information is required, we may contact you for further clarification.

Fabric Export reserves the right to approve or reject exchange requests after verification.

6. Exchange Procedure

If your request is approved:

  • We will arrange the exchange based on product availability.
  • If the same product is unavailable, we may provide a suitable alternative after discussing it with you.
  • Exchange shipments will be processed within a reasonable timeframe after approval.

7. Products Not Eligible for Exchange

Exchange requests will not be accepted if:

  • The product has been used.
  • The product has been washed, altered, or modified.
  • Original packaging is missing.
  • Damage occurred after delivery.
  • The request is made after the reporting period.
  • The issue is due to normal fabric texture or minor colour differences caused by lighting or display settings.

8. Colour & Product Variation

We make every effort to display our products as accurately as possible.

However, slight variations in:

  • Colour
  • Texture
  • Embroidery
  • Print placement
  • Fabric finish

may occur due to photography, lighting conditions, screen resolution, or manufacturing batches.

Such variations are considered normal and do not qualify for return or exchange.

9. Shipping Charges for Exchange

If the exchange is approved because:

  • An incorrect product was supplied by us, or
  • The product arrived damaged,

Fabric Export will determine the appropriate shipping arrangement after reviewing the case.

10. Order Cancellation After Dispatch

Orders that have already been shipped cannot be cancelled or returned.

Customers are requested to confirm all order details carefully before making payment.

11. Refund Policy

As Fabric Export operates exclusively as a Wholesale (B2B) trading company, we do not offer refunds for orders once they have been confirmed, processed, or dispatched.

Refund requests will not be accepted for reasons including but not limited to:

  • Change of mind
  • Incorrect product selection by the customer
  • Delay caused by courier services
  • Customer no longer requires the products
  • Unsold inventory
  • Minor colour or fabric variations
  • Order cancellation after dispatch

Customers are requested to review all order details carefully before confirming their purchase.

12. Exceptional Refund Situations

Refunds may only be considered under exceptional circumstances, including:

  • If Fabric Export is unable to supply the confirmed order due to product unavailability and no suitable replacement is accepted by the customer.
  • If a duplicate payment is received due to a verified technical or banking error.

Where a refund is approved by Fabric Export, it will be processed through the original payment method or an agreed bank account within 7–10 business days, subject to banking procedures.

13. Limitation of Liability

Fabric Export’s responsibility is limited to the exchange of eligible products as described in this policy.

We shall not be liable for:

  • Business loss
  • Loss of profits
  • Delay in resale
  • Indirect or consequential damages arising from the use of our products

14 Contact Us

For exchange-related enquiries, please contact us during business hours.

Fabric Export

Business Name: House of Mehzma

Address:

2nd Floor, Shop No. 220
Dream Shoppers,
Opposite Dindoli Police Station
Dindoli Main Road,
Dindoli
Surat, Gujarat – 394210
India

Phone: +91 8758466346

Email: fabricexport.in@gmail.com

Business Hours:

Monday – Saturday

11:00 AM – 6:00 PM (IST)

Sunday: Closed

Final Note

At Fabric Export, we are committed to maintaining transparent business practices and delivering quality wholesale products. We encourage all customers to review product details carefully before placing an order. By placing an order with us, you acknowledge that you have read, understood, and agreed to this Return & Exchange Policy.